Terms & Conditions

Privacy Policy

Effective Date: [July of 2025]

Bob’s Air Repair is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bobsairrepair.com, use our services, or interact with us through various communication channels.

Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information: We may collect personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information when you voluntarily provide it to us.

Usage Data: We may collect information about your interactions with our website, including your IP address, browser type, operating system, access times, and the pages you view.

Communication Data: When you contact us or sign up for our services, we may collect information related to your communications with us.

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our HVAC services
Process service requests and appointments
Send you appointment reminders and service notifications
Respond to your comments, questions, and customer service requests
Communicate with you about our services
Improve our website and services
Comply with legal obligations

Third-Party Data Sharing

We do not share your personal data with third parties for marketing purposes. Your information remains confidential and is only used to provide you with our HVAC services and related communications.

We may share your information only in the following limited circumstances:

With service providers who assist us in operating our business (under strict confidentiality agreements)
When required by law or to protect our rights and safety
In connection with a business transfer or merger

Text Messaging Services

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, service updates, etc.) from Bob’s Air Repair. Message frequency varies based on your service needs and preferences. Message and data rates may apply. For help, reply HELP or email us at bobsairrepair4@gmail.com. You can opt out at any time by replying STOP.

Message Types: You may receive appointment reminders, service notifications, account updates, and other service-related communications.

Message Frequency: Message frequency varies depending on your service schedule and account activity.

Opt-Out Instructions: To stop receiving messages, reply STOP, CANCEL, or UNSUBSCRIBE to any text message you receive from us.

Customer Support: For assistance with text messaging services, reply HELP to any message or contact us at [insert email address] or [insert phone number].

Important Notice: Message and data rates may apply based on your mobile carrier’s plan.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights and Choices

You have the right to:

Access and update your personal information
Request deletion of your personal information (subject to legal requirements)
Opt out of marketing communications
Opt out of text messaging services by replying STOP, CANCEL, or UNSUBSCRIBE

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date.”

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Bob’s Air Repair
132 Meyers St. Suite 100 Chico, CA 95928
530-345-9800 | Butte-Glenn-Tehama County
Website: bobsairrepair.com

For text messaging support, reply HELP to any message or use the contact information above.

This Privacy Policy was last updated July 2025.